Terms of Business

Terms of Business for Crabtree Family Funeral Services

Our Commitment to You

At Crabtree Family Funeral Services, located in Pudsey and serving the communities of Leeds and Bradford, we understand that arranging a funeral is a deeply personal and often difficult experience. Our heartfelt commitment is to provide compassionate, professional, and transparent service, guiding you with care through every step. These Terms of Business outline our agreement with you, ensuring clarity and peace of mind during this sensitive time.

1. Our Services

We will provide funeral directing services as agreed with you, which may include:

Bringing your loved one into our care.

Preparation and care of the deceased.

Arranging and conducting the funeral service (religious or non-religious).

Providing a coffin or urn of your choice.

Arranging funeral vehicles (e.g., hearse, limousines).

Liaising with third parties such as crematoria, cemeteries, officiants, churches, and other venues.

Assisting with farewell flowers, memorials, catering for a funeral tea, and EverWith jewellery.

Guidance on necessary documentation and registration processes (e.g., registering the death).

All services will be carried out with the utmost dignity, respect, and professionalism, honouring your loved one's unique story and your wishes.

2. Estimates and Payments

Initial Estimate: Following our initial discussions, we will provide you with a detailed written estimate of all charges. This estimate will include our professional fees and any third-party costs (disbursements). We will discuss all options with you to ensure the arrangements align with your preferences and budget.

Changes to Arrangements: Any changes to the agreed arrangements may alter the final cost. We will inform you promptly of any such changes and their financial implications.

Payment Terms:

A deposit of 100% of the disbursements and 50% of our professional fees will be required upon confirmation of arrangements.

The final balance is due within 1 week of receiving our invoice. This will

be sent up to 48 hours post service.

We understand that managing finances during bereavement can be challenging. If you anticipate any difficulty with payment, please discuss this with us as soon as possible.

Interest on Overdue Accounts: We reserve the right to charge interest on overdue accounts at a rate of [e.g., 4%] above the Bank of England base rate, calculated daily from the due date until full payment is received.

3. Disbursements (Third-Party Costs)

Disbursements are payments we make on your behalf to third parties. These are costs over which we have no control and are passed on to you at cost. They typically include:

Crematorium or cemetery fees.

Minister's, celebrant's, or officiant's fees.

Church fees.

Organist or musician fees.

Newspaper notices.

Floral tributes from external florists.

Catering services from external providers.

Please note: While we strive for accuracy in estimating disbursements, these costs may be subject to change by the third-party providers. We will inform you of any significant changes as soon as we are made aware.

4. Cancellation Rights

You have the right to cancel our services within 7 days of signing our agreement without giving any reason unless a loved ones send off is before then.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email).

If you request us to begin the provision of services during the cancellation period, you will be liable to pay us a reasonable amount for the services performed up to the point you communicate your cancellation. This will be proportionate to what has been supplied compared to the full contract, including any disbursements already paid or committed to on your behalf.

5. Complaints Procedure

We are committed to providing the highest standard of care and service. However, if you have any concerns or wish to make a complaint, please follow our procedure:

Inform Us Directly: In the first instance, please contact James Crabtree at 07712208058 or crabtreefamilyfuneralservices@gmail.com. We will acknowledge your complaint within 3 working days and aim to resolve it promptly and fairly.

Independent Resolution: If you are not satisfied with our resolution, you may refer your complaint to the Trading Standards

6. Data Protection

We are committed to protecting your privacy and personal data in accordance with UK data protection laws (GDPR).

We will only collect and process your personal data, and that of the deceased, as necessary to provide our services and fulfil our legal obligations.

Your data will be held securely and not shared with third parties without your consent, except where necessary for the provision of services (e.g., providing information to a crematorium) or as required by law.

Our full Privacy Policy is available on our website at [Link to your Privacy Policy].

7. Jurisdiction

These Terms of Business are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Us

We are here to support you with compassion and professionalism. Please do not hesitate to contact us if you have any questions about these Terms of Business or any aspect of our services.

Crabtree Family Funeral Services, business address will be provided on request Phone: 07712208058 (24/7 for emergencies) Email: crabtreefamilyfuneralservices@gmail.com Website: crabtreefamilyfuneralservices.co.uk

Important Note: These Terms of Business are provided as a general template. It is highly recommended that you seek independent legal advice to ensure they fully comply with all current UK legislation, including consumer protection laws, and are tailored specifically to your business practices.